Good questions.
Straight answers.
From your first order to your favorite worn-in piece. Find what you need below, or talk directly to our team.
Contact supportKnow before
you go.
Policies, practical advice, and a real person when you need one.
01When will my order ship?
Most pieces are made to order. Production usually takes 5–10 business days before shipping. We email tracking when your order leaves fulfillment. Delivery timing depends on the item and destination. See shipping details.
02Can I return a piece or exchange my size?
Our pieces are made to order, so we don’t offer size exchanges or fit-based returns. If your item arrives damaged, defective, or incorrect, contact us with your order number and clear photos. Don’t send anything back before receiving instructions. Read the full return policy.
03How do I choose the right size?
Check the size guide and fit notes on the specific product page. Compare those measurements with a piece you already own and like. Sizing can vary between products. If you’re unsure, ask us before ordering and tell us which piece you’re considering.
04Can I change my address or cancel?
Contact us as soon as possible with your order number and checkout email. Address changes may no longer be possible once fulfillment begins. If production hasn’t started, we can cancel and refund to your original payment method. Once production starts, cancellation isn’t guaranteed.
05What if my item is damaged, wrong, or missing?
Send your order number, a description of the issue, and photos of the item and packaging when relevant. If tracking says delivered but you can’t find the package, check the delivery location and with household members or building staff, then contact our team. We’ll review the order and available next steps.
06What about international shipping and duties?
Available destinations and shipping rates appear at checkout. Customs processing can affect delivery timing. Review the duties and taxes information shown at checkout; local import requirements may apply. Ask us about your destination if you need clarification before ordering.
07How should I wash and care for it?
Follow the care label on your specific garment. Different fabrics and finishes may need different care. If the label is missing or unclear, send us the product name and a photo of the label so we can help.
08How do I get help with my order?
Send a message to our team with your order number, checkout email, and what happened. You can attach photos. We’ll reply by email, with a first-response target of one business day. Order details and any refund or replacement are reviewed by a person.
Let’s make
it right.
Contact support Our first-response target is one business day.